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Monday, 13 February 2012


Ministry of Consumer Services takes part in TICO Awareness day, with message for consumers to book with registered travel agent
Terrilyn Kunopaski

Michael Pepper, president & CEO, TICO & Margarett Best, minster of consumer services

In collaboration with the Ministry of Consumer Services in Ontario, the Travel Industry Council of Ontario (TICO) hosted a press conference last week in hopes of reminding consumers throughout the province about their rights when it comes to travel protection.

Margarett Best, Ontario minister of consumer services and Michael Pepper, president and CEO of TICO, reminded travellers of the steps they should take when booking a holiday to ensure their travel investment is protected.

Pepper advised of the importance of booking with a TICO-registered travel agency, which gives protection in the event that they do not receive the travel services they pay for due to the bankruptcy or insolvency of a registered travel retailer, wholesaler or an airline or cruise line.

The press conference was part of TICO Awareness day and took place at Toronto’s Union Station.

Pepper said a variety of resources such as travel tip brochures and travel check-lists are available on the TICO website, which agencies are welcome to provide to clients.

“There is a lot of information on our website that will assist consumers and retail travel agencies have access to that - to provide the consumer with what information they need in order to travel, what docs they need, travel insurance, trip cancellation insurance- those are things that the agency has to offer or make available,” he told after the press conference.

It is also important for agencies to display the TICO logo and registration number in each agency so consumers know they are registered, he added. 

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