| Three major credit card companies have announced
that they will refund the tickets of passengers stranded by the failure
of Jetsgo. Visa, which has more than 25.6 million cardholders across
Canada, has issued a statement that its cardholders will be protected.
Reports on major television networks are reporting that Mastercard
will also protect its cardholders.
American Express spokesperson Tara Peever said: “We are doing
all that is possible to make sure our customers are not out of pocket.
We are refunding the price of the ticket and applicable taxes.”
In addition to this goodwill gesture, Peever suggested that cardholders
check the conditions on their card, since some cardholders will
be eligible for other trip interruption expenses.
The Visa press release states that “VISA Cardholders who
purchased a Jetsgo ticket on their VISA card and are unable to take
their scheduled flight due to Jetsgo's decision to cease operations
will be reimbursed. VISA cardholders are advised to contact their
VISA issuer to obtain specific information on how to receive a refund.”
Passengers in transit can contact the Visa emergency line at 1-800-847-2911
for emergency travel assistance. In addition, VISA cardholders who
purchased their ticket online, by phone, or by mail, are protected
through the Visa E-Promise. The Visa E-Promise ensures that cardholders
who did not receive services as promised can contact their issuer
directly to obtain a credit to their account. Details are available
The Corporate Communications departments for MasterCard did not
return calls this afternoon, however CBC Newsworld reported that
MasterCard was first to announce that it would reimburse passengers
for their Jetsgo tickets.