Stranded Jetsgo passengers in Ontario can apply for compensation through an industry compensation fund, but only if they booked their travel with a registered Ontario travel agent. Those who bought tickets directly from the airline over the internet are not covered and should seek contact their credit card company to request a charge back.

Ontario Regulation 806/93 made under the Travel Industry Act requires travel agents to contribute into a Compensation Fund that protects consumers from the bankruptcy of end-suppliers, including airlines and cruise companies. The Fund is entirely financed by registered travel agents and travel wholesalers in Ontario and is administered by the Travel Industry Council of Ontario (TICO).

Items not eligible for compensation from the Fund include: taxes, insurance, the cost of alternate (replacement) travel, discount certificates, vouchers, prizes or any goodwill gestures used in lieu of a payment by cash, cheque or credit card.

The TICO Board of Directors determines whether a claim meets the requirements of the regulation. The Board is comprised of individuals appointed by the Association of Canadian Travel Agents - Ontario, the Canadian Association of Tour Operators, the Canadian Institute of Travel Counsellors, the Ontario Motor Coach Association, the Ministry of Consumer and Business Services and individuals elected by registered travel agents and wholesalers. Payments out of the Fund are limited to a maximum of $5,000 per passenger and to a total of $5 million per event.

Affected consumers should be certain to retain all original documents including receipts, invoices, returned cheques, credit card slips, credit card statements. To apply for compensation, clients should obtain a form by calling or writing:

The Travel Industry Council of Ontario
2700 Matheson Blvd. E.
Suite 402, West Tower
Mississauga, Ontario
L4W 4V9
Tel: (905) 624-6241
Fax: (905) 624-8631
Toll free: 1-888-451-TICO
E-mail: tico@tico.on.ca