A few days ago, Air Canada announced that its Tango product would be available exclusively at aircanada.com, noting that “Should a third party distributor be capable of merchandising the Tango product and its attributes consistent with Air Canada’s requirements, the Tango product will then regain wider distribution.”

For more information, visit the Quick Tips section at aircanada.com/agents.

ACTA’s Response:
“After discontinuing its cash reward program last December, Air Canada's announcement today, without any advance notice, regarding Tango fares is yet another move to undermine the efficiency of travel agencies. Once again, it is clear Air Canada does not want to recognize the value of travel agents, although, directly or indirectly, they distribute 70% to 80% of the airline tickets sold in Canada.

“Moreover, the latest move by Air Canada probably violates both the spirit and intent of its agreements with major travel agencies and corporations by eliminating their ability to track efficiently the total amount of business they give to Air Canada.

“’Air Canada does not understand that, without a sustainable retail travel agency sector, consumers would have less information, choice and support with respect to the purchase of their airline tickets. It is deplorable that Air Canada does not see any value in the services of this retail network and treats its sales organizations with such disdain’ said Christiane Théberge, Vice-President Public Affairs at ACTA.

“Other major carriers, such as WestJet, truly appreciate and recognize the importance of the retail network, and in return this network actively supports them in a win-win relationship. ACTA would like to assure those suppliers that they can count on its continued support.

“’ACTA hopes that GDS will do their utmost to bring these fares back into their system and would also like to invite Air Canada’s President, Montie Brewer, to meet with representatives of the Association to discuss the relevance, if any, Air Canada places on its partnership with the retail travel network. Clearly ongoing talks between agencies and Air Canada managers to date have proven less than productive,’ concluded Théberge.”

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